Messages

No worries at all. Once the card is updated I’d let you and you’ll be all set for your appointment. The link would be sent 30minutes to your appointment. Thank you!

Your appointment is 4:30pm PST

Your insurance has been updated. Thank you so much. See you soon!

Hi Haley, Unfortunately, after updating your insurance, it appears that we are not yet credentialed with your plan. Would you mind rescheduling for about a month from now? We expect to be credentialed by then. I sincerely apologize for any inconvenience this may cause, and I appreciate your understanding. Please let me know what works best for you—I look forward to your response. Thank you again.

Hi Haley, Thank you for your message, and I’m really sorry for the inconvenience this situation has caused—especially with your upcoming trip. At the moment, because we are not yet credentialed with your insurance plan, we are unable to process insurance-billed prescriptions or refills. However, if you would like, we can explore the option of an out-of-pocket visit, where a provider may be able to review your case and determine whether a short-term prescription is appropriate. Please let me know if you’d like to proceed with that option, and we can prioritize getting you scheduled as soon as possible before Friday. Thank you for your understanding, and I look forward to helping you sort this out.